Shipping directly to your chosen address is free on orders that exceed 1.000,00 kn inside the borders of European Union!
Ordered clothes will be shipped to customers preferred address with express shipping within 8 working days from the received conformation about availability of the product. Shipping won’t be charged if the order exceeds 1.000,00 kn. For the orders minor than 1.000, shipping is charged 35,00 kn.
In case of product being delivered is different from the product ordered and paid by the customer, the customer is authorized and obligated to inform us about the incorrect shipment therefore the customer has a right on shipment of ordered product, which will be delivered within 8 days after receiving the notice.
If there is no possibility to deliver the product, the customer has a right on a full refund of money in amount of product price and delivery costs, as well as possible refund for the costs of return of incorrectly shipped product, if ELFS is not able to organize the product takeover.
Nevertheless, the customer is obligated, without withhold, to return the incorrectly shipped product on our address ELFS d.o.o., Amruševa 19, 10000 Zagreb.
How much does shipping cost?
For the orders in European Union minor than 1.000,00, shipping is charged 35,00 kn, while for the orders that exceed 1.000,00 kn the shipping is free. Shipping cost for all other countries is 250,00 kn.
What should I do if the package is damaged? Am I obligated to take it?
If you notice that the package is damaged you are not obligated to take the package, nevertheless you are authorized to request a new delivery. We kindly ask you to inform us about that problem on: firstname.lastname@example.org
If I am buying a product who’s price is minor than 1.000,00 after entering the promo code, am I obligated to pay the sipping?
If the price of the selected product is 1.000,00 or more, but entering the promo code you get a discount, you are obligated to pay the shipping.
What should I do if I am not on the delivery address when my package arrives?
The deliveryman will leave a notice with which you will be able to pick up your package at the closest, assigned post office. If the delivery on service exceeds 8 days, please contact us on email@example.com so we could track your shipment as soon as possible.
When could I expect my ordered product to arrive?
The product will be delivered within 8 days after you receive an e-mail notice that your package has been sent.
How do you ship?
The products ordered through ELFS web shop are sent with express delivery courier service within 8 business days starting from the day you received and e-mail notice.