RECLAMATION

 

You have received a product but you have noticed that is damaged? Contact us!

If the customer is not satisfied with the products bought at ELFS web shop, he/she has a right on reclamation in period established by the law. You can send your complaint through reclamation form (download here) or you can send us an e-mail indicating the subject RECLAMATION FOR ORDER (number of order) on info@elfs.hr

In case of reclamation, the customer is obligated to return us the product in agreed period. Reclamation will be considered valid if during the overview of the product we establish that it is complied with conditions for reclamation of Obligation law and Consumer protection act. In that case we are going to exchange the product or return the money within 15 days from the returned product arrival.

Nevertheless if we establish that the reclamation has no basis and we decline the reclamation, the buyer needs to pay shipment in amount of 35,00 kn for the orders within border of Republic of Croatia. Regarding orders outside Republic of Croatia’s borders, the customer is obligated to pay 170,00 kn so the item can be resent to your address.

 

How long is the period in which I am able make a reclamation for ordered product?
You are obligated to lodge a complaint within period regulated by law.

If I notice that the product that I bought is damaged can I return it?
Of course! If you are not satisfied with the products bought at ELFS web shop, you have a right on reclamation in period established by the law. You can send your complaint through reclamation form or you can send us an e-mail indicating the subject RECLAMATION FOR ORDER (number of order) on info@elfs.hr

In case of reclamation, the customer is obligated to return us the product in agreed period. Reclamation will be considered valid if during the overview of the product we establish that it is complied with conditions for reclamation of Obligation law and Consumer protection act. In that case we are going to exchange the product or return the money within 15 days from the returned product arrival.

WOOCS 2.1.7