PAYMENT POLICY

The customer can pay in way which suits him or her the most: credit card, credit transfer of on delivery!
Ordered products, with possible delivery costs, the costumer is able to pay on delivery through DPD express delivers (valid only for orders within the Republic of Croatia), credit transfer (general payment slip or through internet banking) or credit and debit cards such as: MasterCard, Maestro, VISA, VISA Electron and American Express (through Monri system).

We will contact the customer through his/her e-mail to confirm the order.

How do I make the payment if I have promo code?
Promo code is entered during the process of payment in the special field for the promo code after which the amount in the cart will be reduced for the discount that is indicated by the code. After that you will proceed with the payment through most suitable way for you.

How do I pay on delivery?
On delivery payment is made through cash directly to the courier that delivered your package, after which you will receive a conformation about receive and payment of the delivered package. The receipt will be issued and send to your e-mail later on (receipt will be issued later due to fiscal rules).

*on delivery payment is valid only for orders within borders of Republic of Croatia

 

Am I able to pay in installments?
Installment payment is enabled to the customers that are paying with American Express or Diners credit or debit cards:
• it is able to pay in 2-6 installments without interest rate being imposed

What does it mean paying through credit transfer?
Credit transfer means transfer of money through internet banking or general payment slip in any post office or bank.

When you chose payment via credit transfer, you will receive all necessary information to make a payment on your e-mail. For any information and help you can always contact us info@elfs.hr

 

I have chosen to pay with my debit or credit card and I received a mail which says that the means on my card are reserved but the transaction is still not made. What does that means?
Until we do not confirm that the chosen product is really available for you, the transaction will not be made. This means no money will be transferred from the card you have chosen to pay with. Only after your administrator ensures that the product is available, he will authorize the transaction and means will be transferred from your credit or debit card. Through this way we try to ensure not to charge some product that, unfortunately at this moment is not available.

 

Which are the payment methods at ELFS web shop?
Ordered products, with possible delivery costs, the costumer is able to pay on delivery through DPD express delivers (valid only for orders within the Republic of Croatia), credit transfer (general payment slip or through internet banking) or credit and debit cards such as: MasterCard, Maestro, VISA, VISA Electron and American Express (through Monri system).

We will contact the customer through his/her e-mail to confirm the order.

Installment payment is enabled to the customers that are paying with American Express or Diners credit or debit cards:
• it is able to pay in 2-6 installments without interest rate being imposed